We want to make sure that you can try out a Calm Pipe to see if it's right for you. We've made it simple to return your products for any reason. If it isn't the solution for you, just let us know via email (email@example.com) within 14 days receipt of the product and we will refund the price of the product once you have returned it to us. For more details read below and check out our Terms of Trade.
- If the Product is not defective, but it is not what was expected by you or you are otherwise dissatisfied with the Product and wish to receive a refund, then you should notify us via the contact information on our Website. Subject to clause 7.5 and so long as you have notified us of your dissatisfaction with the Product within 14 days of receipt of the Product, we will refund the price of the Product once you return the Product to us. You will be responsible for the delivery charges to return the Product to us and ensuring the Product is returned in packaging that is suitable to prevent any foreseeable damage during the delivery process.
- We will not be liable to replace a Product or provide a refund if the Product is damaged or defective due to improper use or alteration by the end-user, including where the end-user has failed to follow the instructions in the User Manual.